MEALS

A: Certain meals do contain ingredients that are common allergies. However, each ingredient is listed out on every menu items with no cross contamination. Make sure to check before you order!

A: Protein content is dependent on which meal you want to enjoy! Typically protein ranges from 3-4 ounces for mediums and 1-2 ounces for smalls. For specific meals, refer to their pages.

    A. Each individual meal page has the macro break down!

    A: We do have vegetarian options! As well, we do offer a ‘Just Sides’ option where you can order 6 oz., 12 oz., or 18 oz. of any of our veggie side items

    A: Each meal container label will have an expiration date on it as well as a freeze by date. The meals last 5 days in cold refrigerator. We recommend eating the meals fresh, and recommend not freezing them for more than 30 days.


    ORDERING

    A: You can order directly from your phone, computer, or tablet by logging onto our website (https://www.npdelivered.com) and clicking the Order Now button. We do not accept orders over the phone. If you need help ordering online, please email info@npdeliverd.com for assistance or click the live chat button on our website.

    A: Orders close weekly on Thursday at 12PM for delivery on Sunday between 12pm-9pm or Monday 9am-2pm. Any orders placed after 12PM on Thursday will be scheduled for delivery the following Sunday or Monday.

    A: Double check that you have the correct billing address for the card that you’re using. Even though your shipping address is where you are having your meals delivered, your billing address needs to match the address assigned to your card. If you need further assistance please email info@npdelivered.com. If you are using a card with an out of state billing address, please contact us for assistance.

    A: It usually takes about 1-3 minutes for the delivery receipt/confirmation email to process. If you don’t see it after a few minutes please check your Spam folder or email info@npdelivered.com for further assistance.

    A: Unfortunately not. We send our produce weights and packing counts to our vendors right after cutoff, so unfortunately any orders after cutoff exceed our allocated quantities and will be scheduled for production & delivery the following weekend.

    A: Simply login to your account, place a second order, checkout as usual and then email us at info@npdelivered.com with your name and both order numbers. We will let our team know to combine your orders as well as reimburse you for your second delivery fee.

    A: Simply place the order that you’d like to make recurring on our website, and email your order number (EX: #10902), Name, and Credit Card information to info@npdelivered.com. You can also call us with the order number and card information at 480-499-3126. Each week we will place your order for you and process payment. If you’d like to pause/stop your recurring for any reason, or if you’d like to add/remove/swap items in your order, please send an email before Wednesdays 12pm to info@npdelivered.com.

    DELIVERY

    A: Our website will automatically calculate your delivery fee based on where you are located in the valley. We currently service the following cities listed below:

    • Tempe, Mesa, Ahwatukee, Chandler, Power Ranch, Chandler Heights, Gilbert, Phoenix, Scottsdale, Paradise Valley, Fountain Hills, Greyhawk, Pinnacle Peak, Carefree, Anthem, Arrowhead, Surprise, Peoria, Glendale, Buckeye, and surrounding areas.
    • Delivery fees typically range between $5-$12 depending on your location
    • Deliveries are FREE for all orders over $150

    A: The "At Home" option means that you will be at home to receive your food at the time of delivery. We package at home deliveries with no ice packs or insulation in the package, however, food is still transported in coolers with ice packs in order to keep the food safe.

    At the door the driver knocks and waits. If someone answers, then the driver hands over the meals. If the door is not answered then the driver knocks again, places the meals on the ground by the door and takes a photo.

    The "Not at Home" option means you will not be at home to receive your food at the time of delivery. We package not at home deliveries in insulated bubble wrap as well as multiple ice packs to keep your food fresh for longer!

    At the door the driver knocks, places the meals on the ground by the door and takes a photo.

    A: We can deliver to your work place on Mondays between 9am-2pm. Please include details or any necessary special instructions to help our drivers in the notes section of your order, and select the Monday delivery day from the ‘Delivery Date’ drop down menu.

    A: Yes! You may either pickup from one of our partner gyms around the valley or from our cafe.

    A: Please leave the packaging material and ice packs outside by your front door, and our delivery driver will pick up the old materials when they deliver your new order. Please discard or recycle all meal containers at home. They are great for re-use and are microwave/dishwasher safe.

     

    OTHER

    A: In order to send a referral code to a friend, click on the Purpose Points icon in the lower right hand corner of your screen, scroll down to "refer a friend" section and send your friend that link! When they visit the website through that link and place an order, you will receive a $5 off coupon.

    A: Please leave any reviews on Google, Yelp, or our Facebook page! Thank you!

    A: We offer a 10% public servant discount for all military/police/fire and front line medical workers. Contact info@npdelivered.com for more info and access to this discount code.

    A: In order to redeem points, click on the Purpose Points icon in the lower right hand corner, select how many points you want to redeem (a minimum of 100 points is required), and use the given code when you checkout!

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